The architecture of the app to show the using experience and explanation of the features, through the open walk through to get the internal comments, which estimate the app experience and amendment items.

The clickable prototype provides an immersive way for testing and getting feedback before the development process. Focus on the perception observation to understand the potential amendment items.

Invite the internal user from different departments to join two types of testing, free-flow testing and goal-oriented testing.

Conducting the online survey to draw the consignees (end-user) provide the comment in an easy access way. On the other hand, the internal survey for the CS team to understand the hot item to inquiry.