Find out the pain point and uncover the root problem
Understand
Empathise
Stage 1
Understand user practices with current tools and Exploring user behaviour and potential acceptance
Competitor Analysis
Moodle (learning management system)
Conceptboard (collaborative artboard)
Padlet (collaborative bulletin boards)
Key Questions
What are the key features of the product?
What are the strengths and weakness of the product?
Stage 2
Listen to users’ thought to the existing platforms and the changing was expected by users
User Interview
12 Students and 6 Teachers participate
Key Questions
How was the experience of project collaboration on the existing tools?
What is the favourite thing you like?
Are there any challenges / difficulties when you use these tools?
Finding
Student A
“I want instant feedback from my teacher.”
Student B
“Moodle is not handy on mobile when I was conducting research activity outside classroom.”
Teacher A
“Design Thinking courses require students to leave the classroom to conduct research. I want to deliver my advice even when they’re not in the classroom.”
Teacher B
“I wanted to encourage my students to share multimedia resources about their projects, but the existing tools have limitations.”
