Kerry Express, a member of Kerry Logistic Network, is currently handling more than 1 million parcels in the region on a daily basis, which is the growing delivery service provider. The business is expanding to B2B from B2B2C based, which requires the digital door to respond to and service the number of end-user in the market. The mobile applications were launched in 2021 and keep developing new features on it.
B2B2C delivery service requires the CX (customer experience) with the connectable information. The app becomes the bridge to handle every single day to fulfil the tracking of 60,000 delivery orders locally. Delighting the consignee experience is the key to keep the business growing.
This user app is the case from Zero-to-One when I am working with Kerry Express. Here showcased only a part of the features from the general delivery user study.
This is the app UI kit design for Kerry user app, included the icon, spacial, component and layout. The coded high-fi prototype and the details of designed components are listed as below.
The Kerry Express user app phase I launched on 2021 which focus on the self-tracking and personalization dashboard. Phase II keep launching in end of 2022 and early 2023, focus on the automatically self-pickup, arrange the delievey method directly from the consignee. The app is keep improving and developing a new feature aim to enhance the customer experience and being the self-portal for using Kerry services.